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Forums are almost as old as the internet itself. However, one thing has changed. You no longer have to create them yourself from scratch. Instead, you can use forum software and create a forum quickly and without the need for special help or programming skills.

However, there are hundreds of different forum tools available that you can use. Forum software solutions are not exactly the same everywhere.

Some focus only on forum features, while others offer help desk features. Moreover, some of them are free and others cost money. Knowing the key will help you choose the best forum software for your business. To help you, we've tested and compared over 20 different forum software solutions.

Before you head into our list of the 20 best forum software solutions, let's take a closer look at these solutions and determine what makes them reliable.

What is forum software?
The most common definition of forum software is:

"Forum software is a solution that allows you to create an online messaging platform and allow users to communicate with each other and share information."

However, the software developers of the forums are constantly working on improving the solutions offered. The same goes for the internet forum software industry. So, the most accurate definition of modern forum software would be:

"The online forum solution is designed to help companies create and support large communities behind their brands while enabling communication between the company and the customer and between the customers."

However, reading the definition does not specify everything that these software solutions can do. Every popular forum has features that set them apart from the competition.

The most powerful software allows you to do much more than create and manage an online forum. You can also create private forums, discussion forums, message boards, and community forums. LiveAgent, for example, has every feature you'd expect from this type of software, but it also offers support-focused features for customers.

The reason why forums work so well for providing customer support is the fact that they create a place where customers can talk about their problems at length. They're also a great way to build community and promote peer-to-peer problem solving, which Afghanistan Phone Number List the workload of customer support agents. Finally, forums are places where no problem is too small or too big and there is no rush to find a solution.

It provides value to your entire business, not just your customers. New ideas and improvements can emerge from community discussions without the brand having to expand its operations and efforts to solicit feedback.

Why use forum software in your business?
Adding new software to your workflow can be challenging, no matter the size of the business you're running. No matter how easy it is to implement, the company still needs to spend time preparing its employees. In order to correctly weigh the pros and cons of using forum software for your business, you need to know everything about their advantages in advance.

Improve customer engagement and attract new customers
Companies are willing to crawl out of their skin to attract new customers, because the market is volatile and oversaturated. In the end, it all comes down to improving customer engagement and providing first-class customer support.

Forums help companies focus on user experience. Because all forum users have unique user profiles, modern forum software can take user data directly into a company's CRM software and allow support agents to see users' forum activity, previous interactions with the company, and purchase history.

A forum can be a great source of information for potential customers. There they will find important information regarding the services and products offered by your company; they can communicate and follow other customers and increase customer engagement .
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